Welcome to the WinPKR Support page. We are committed to providing you with the best experience on our platform. If you need assistance or have any questions, we are here to help. Below you’ll find information on how to contact us and solutions to common issues.
Common Issues and Solutions
1. Account Registration Issues
If you are having trouble registering or logging into your account, please ensure the following:
- You are using a valid email address or phone number.
- Your password meets our security guidelines.
- You have verified your account via the confirmation email or SMS.
Still facing issues? Contact our support team for further assistance.
2. Deposit and Withdrawal Problems
We understand how important smooth transactions are. If you are experiencing delays or problems with deposits or withdrawals, please check the following:
- Ensure that the payment method you are using is supported in Pakistan.
- Confirm that your bank account or e-wallet details are correct.
- If your deposit hasn’t been processed within 24 hours, contact us immediately.
3. Game-Related Issues
Having trouble accessing games or experiencing game lags? Please make sure:
- You have a stable internet connection.
- The WinPKR app is updated to the latest version.
- Your device meets the system requirements for smooth gameplay.
If problems persist, reach out to us with details about the issue.
4. Account Security
Your security is our priority. If you believe your account has been compromised or you notice any unauthorized activity, change your password immediately and contact our support team for assistance.
How to Contact Us
For any issues or inquiries, our support team is available 24/7 to assist you. You can reach us via the following methods:
- Email: [email protected]
- Live Chat: Available in the app for instant support.
Responsible Gaming
We encourage our users to gamble responsibly. If you feel that gambling is becoming a problem, we offer self-exclusion options and can guide you to professional help. Please contact us if you need assistance with responsible gaming features.